Window view

View from my "office" window right now...

When customer services DO work

After my big fat complaint about O2's customer service (that actually turned out OK in the end, after me having had a shouting match) I better publish my latest, very pleasant, experience in customer support too. I think lthe emails are self explanatory. Let me just say I am well impressed and a happy customer still!

My first email to Domia support yesterday at 16:33:

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Hi,

Am trying to activate / register my newly purchased Harmony 2007 software here, but I am getting an error saying I am not using the right name and / or e-mail when entering the serial number into the installation dialogue. The program is telling me you got other credentials in your database. This is probably because I did a quick test install on a virtual machine here when I first got the software. And then I entered some random information, not any of my real e-mail addresses. (Didn't know the software would go online without any further confirmation from me at that point!) So now when I have set up my real home automation server, I cannot install the software other than in trial
mode. This regardless the fact I unregistered the software on the test machine (and therefore lost the dummy data I had put in there) :-(

Could you please assist with getting your database record for me correct, so I can install the software?

Name: Tony Andersson
Email: ################
License key: #################

The CD was bought from #################### on the 29/8/2009

Kind regards,

Tony Andersson

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Reply from Domia at 17:03:

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Hi Tony,

Seeing as you asked so nicely - all done.

I've cleared the registration details for the serial number, so you can now re-activate it with valid credentials.

Kind regards,

Rob

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My reply back, minutes later:

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Lovely jubbly Rob! :-) Worked like a charm.
Many thanks for the quick reply and fix.

Cheers,

Tony

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And Rob's reply:

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:-) Happy to help.

R.

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I wish all customer services were like that! Completely painless and really swift!