After my big fat complaint about O2's customer service (that actually turned out OK in the end, after me having had a shouting match) I better publish my latest, very pleasant, experience in customer support too. I think lthe emails are self explanatory. Let me just say I am well impressed and a happy customer still!
My first email to Domia support yesterday at 16:33:
Hi,
Am trying to activate / register my newly purchased Harmony 2007 software here, but I am getting an error saying I am not using the right name and / or e-mail when entering the serial number into the installation dialogue. The program is telling me you got other credentials in your database. This is probably because I did a quick test install on a virtual machine here when I first got the software. And then I entered some random information, not any of my real e-mail addresses. (Didn't know the software would go online without any further confirmation from me at that point!) So now when I have set up my real home automation server, I cannot install the software other than in trial
mode. This regardless the fact I unregistered the software on the test machine (and therefore lost the dummy data I had put in there) :-(
Could you please assist with getting your database record for me correct, so I can install the software?
Name: Tony Andersson
Email: ################
License key: #################
The CD was bought from #################### on the 29/8/2009
Kind regards,
Tony Andersson
Reply from Domia at 17:03:
Hi Tony,
Seeing as you asked so nicely - all done.
I've cleared the registration details for the serial number, so you can now re-activate it with valid credentials.
Kind regards,
Rob
My reply back, minutes later:
Lovely jubbly Rob! :-) Worked like a charm.
Many thanks for the quick reply and fix.
Cheers,
Tony
And Rob's reply:
:-) Happy to help.
R.
I wish all customer services were like that! Completely painless and really swift!
1 answers back:
Wow! That is so refreshing to hear about :-)
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